GLIMCHER GIFT CARDS
Frequently Asked Questions

What is a Glimcher Gift Card?
A Glimcher Gift Card is a prepaid card that can be used to purchase gifts and services in many retail stores and restaurants in Glimcher Malls.

Where can I use my Glimcher Gift Card?
The gift card can be used at all participating stores within the River Valley Mall, Polaris Fashion Place, Polaris Towne Center, and Eastland Mall displaying the Discover® Network logo. Visit your Glimcher Mall or go to www.glimcher.com for a list of participating malls and stores.

Where can I purchase Glimcher Gift Cards?
Glimcher Gift Cards can be purchased by phone by calling 877-GIFT-TO-GO (443-8864) or on-line at www.glimcher.com, or from any Glimcher Mall website. Cards can also be purchased at each Glimcher Mall, either at Guest Services or at the Mall Management Office.

In what denominations can I purchase a Glimcher Gift Card?
Glimcher Gift Cards can be purchased in any amount ranging from $15 to $500.

If I purchase a Glimcher Gift Card on-line, how long does it take to receive the card?
Your purchase will be fulfilled within 24-48 hours.  Shipping will vary, depending on service selected at time of order.

Can I use my Glimcher Gift Card with multiple merchants?
Yes, as long as you have a balance remaining on your card you can use it among different merchants in the same shopping trip.

Can I use my Glimcher Gift Card for a payment on a store credit card?
No, Glimcher Gift Cards can only be used to purchase merchandise.

How do I check the available balance on my Gift Card?
You may obtain your Gift Card balance by:
      1) Visiting the management office, Guest Services or Concierge desk at the Mall. (no charge)
      2) Visiting www.MyPrepaidCard.info (no charge)
      3) Calling the interactive voice response system at 1-877-368-7530. (49¢ fee applies to the customer per call.)
     4) Calling the above number and pressing the correct prompt to speak with a live customer service operator. (95¢ fee applies to the customer per call.)
     5) Balances can be obtained on most merchant sales receipts after the transaction (available balance appears within the authorization code).

Is the Gift Card valid without my signature?
Gift Cards must be signed by the user. Merchants will verify the user’s signature on the receipt with the signature on the back of the Gift Card.

What if the purchase amount is more than the available balance on my Gift Card?
To make a purchase that is greater than the amount of the Available Funds, ask
the cashier if they can accept two forms of payment. If the cashier agrees,
pay the difference with another form of payment accepted by the merchant (many merchants can only accept cash or check as the other form of payment), and then use your Gift Card to pay the remaining balance. Not all merchants offer this as an option.

Why do I have to keep track of my Gift Card balance? Why can’t the store tell me the balance remaining?
Each time you use your gift card the amount is automatically deducted from your card’s available balance. Because Glimcher Gift Cards utilize the Discover network, mall stores don’t have access to the card balance information until after the transaction is completed. Your gift card’s remaining balance will appear within the authorization number that is printed on your receipt after completing the transaction.
 
Do restaurants and salons accept the Gift Card?
Some restaurants and nail/hair salons accept the Gift Card. Typically restaurants and salons add a fixed percentage (approx. 20%) to the authorization amount when they swipe your Gift Card for authorization to cover the tip that would normally be added to the transaction amount. Depending on the Available Funds, the transaction may be declined, or it may result in a “hold” for the additional amount. To avoid complications, you can generally ask the merchant to only authorize the amount you have requested. See Terms and Conditions for more details.

How do I return something purchased with my Gift Card?
Keep your purchase receipt and Gift Card in case you need to make a return. Return
policies vary at every store. Please inquire about the return or exchange policy when making your purchase. If the merchant issues a credit to the Gift Card, these funds may not be available to you for up to 7 business days.  Some merchants may issue store credits for returns.

How soon can the card be redeemed after it has been purchased?
Your Glimcher Gift Card is typically activated immediately upon purchase but if system problems occur, we might not be able to activate your card for up to two business days after the date of purchase.

Why register your card?
You may register your Card on the Internet at www.MyPrepaidCard.info or by calling 1-866-648-7961. Registering your card is free. Your card may be replaced if lost, stolen or expired, ONLY if you have previously registered the Card. Registered Cardholders may request a replacement for a lost or stolen Card by contacting NBO at 1-888-489-0464.  A replacement Card will be issued to the registered Cardholder with the remaining Card balance less a $5.00 replacement fee.

Does my Glimcher Gift Card have an expiration date?
Gift cards expire one (1) year from date of purchase except where prohibited by law. Upon expiration the administrator of the program reserves the right to retain any unspent Card Value as compensation for providing this service.

Do Terms and Conditions apply to my Gift Card?
Terms and Conditions apply to all Glimcher gift cards. Please refer to the backside of your gift card and/or the Terms and Conditions that you received with the gift card at time of purchase for this information.

Is there a purchase fee for the Gift Card?
An up front purchase fee may be applied to the purchase amount for the Gift Card.

Are there any account maintenance fees?
An account maintenance fee, which is associated with keeping your gift card active, may be deducted from the face value of the gift card. The account maintenance fee is waived for the first 365 days after the date of purchase.

How can I pay for my Glimcher Gift Card?
Glimcher Malls accept cash, check, Discover, VISA, and MasterCard. In addition, select malls also accept American Express.

I want to buy a bulk quantity of Glimcher Gift Cards for my business or organizations for incentives or prizes, to whom should I speak?
Please speak to the Marketing Director or General Manager at the Mall from which you wish to purchase gift cards.  We will do our best to accommodate your needs.